Refund policy

We want you to love your BAIXA jewelry. If something isn't quite right, our return policy gives you flexibility while maintaining quality standards for all customers.

Return Window

You have 60 days from the day you receive your order to return any item for a full refund. This timeframe ensures you have adequate time to evaluate your purchase while allowing us to maintain fresh inventory.

Return Conditions

Items must be returned in unworn condition with all original packaging, tags, and materials. We inspect all returns to ensure they meet our quality standards for resale.

Special considerations:

• Earrings can only be returned if unworn and in sealed packaging for hygiene reasons
• Custom pieces are final sale and cannot be returned
• Gift cards are non-returnable

How to Return

Returns are straightforward. You have 60 days from when you received your item to send it back to us. Ship your return using a trackable method to:

BAIXA Jewelry
De Factorij 40E, 1689 AL, Zwaag, The Netherlands

Include your name and order number with the package. Return shipping costs are your responsibility unless we made an error. We cannot be responsible for packages lost in transit.

Return Shipping

Return shipping costs are the customer's responsibility unless we made an error (wrong item sent, defective product, etc.). We recommend using a trackable service with insurance for valuable items.

Processing & Refunds

Once we receive your return, we'll inspect the item and process your refund within 5–10 business days. Refunds go back to your original payment method, and you'll receive email confirmation when processed.

If you don't see the refund after 15 business days, contact us for assistance.

Exchanges

We process exchanges as returns plus new orders rather than direct swaps. This ensures faster delivery and guarantees availability of your preferred item. Simply return your original item and place a new order for what you want.

For defective items, we'll send a replacement immediately upon notification.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us immediately with your order number and photos of the issue. We'll arrange for a replacement at no cost and typically provide prepaid return shipping for the incorrect item.