We ship worldwide. Whether you're in Amsterdam, New York or anywhere else, we'll get your BAIXA pieces to you.

Orders placed before 17:00 (Amsterdam time), Monday to Saturday, ship the same day. Shipping costs and delivery times:

Netherlands

• Standard delivery: 1–2 business days, €4.50
• Free shipping on orders from €75

United Kingdom / Scandinavia

• Standard delivery: 3–4 business days, €8.95
• Free shipping on orders from €99

Spain / Belgium

• Standard delivery: 2–7 business days, €9.95
• Free shipping on orders from €99

Rest of Europe

• Standard delivery: 2–7 business days, €6.95
• Free shipping on orders from €99

International (Outside Europe)

• Standard delivery: 5–10 business days, €18
• Free shipping on orders from €150

Your exact shipping cost appears at checkout.

EU orders won't incur additional customs charges. For international deliveries, your local customs authority may apply import duties based on your country's regulations. These fees are outside our control and vary by destination.

Once your order ships, you'll receive an email with tracking information. You can also log into your account for updates or use the tracking link provided. If you can't find the email, check your spam folder or contact us with your order number.

Contact us immediately if you need to make changes. We process orders quickly, so modifications may not always be possible once an item has shipped. Our return policy provides flexibility for most situations.

If your order hasn't shipped yet, contact us right away and we can update the address. Once an item is in transit, we can't redirect it. Packages that can't be delivered typically return to us, and we can arrange re-shipping for an additional fee.

If you placed an order but didn’t receive a confirmation email, don’t worry — we’ll help you find it.

1. Check your inbox and spam folder

Our confirmation emails are sent automatically right after checkout.

2. Give it a few minutes

Sometimes it can take up to 15 minutes for your confirmation email to arrive, especially during busy hours or when using payment methods like Klarna or iDEAL.

3. Ask our chat to check your order

If you still haven’t received it, open the chat bubble (bottom right) and request information on your order status.

First, check that your shipping address is correct and look for any delivery notices from the carrier. Sometimes packages are left with neighbors or in secure locations. Review your tracking information for updates. If you still can't locate your package, email support@baixajewelry.com with your order details and we'll investigate.

Visa, Mastercard and American Express, Apple Pay, Shop Pay, PayPal and Klarna. At checkout you also see the local methods for your country, such as iDEAL in the Netherlands.

Yes, through Klarna. Select this option at checkout to split your purchase into three interest-free payments, charged every 30 days.

Prices show in your local currency where we offer it (for example GBP or USD), otherwise in euros. You pay in the currency shown at checkout.

You have 60 days to return any unworn item in its original packaging for a full refund. This applies to all items except gift cards and earrings (which can only be returned if unworn and in sealed packaging for hygiene reasons).

Returns are straightforward. You have 60 days from when you received your item to request an exchange or return through our return portal.

If you are unable to fulfill your request, please get in touch with our support team at support@baixajewelry.com. We will guide you through next steps.

Yes, sale items follow the same return policy as regular-priced items – they must be unworn and returned within 60 days in original packaging.

You have 60 days from when you received your item to request an exchange through our return portal.

If you are unable to fulfill your request, please get in touch with our support team atsupport@baixajewelry.com. We will guide you through next steps.

Refunds are processed within 5–10 business days after we receive and approve your return. The refund goes back to your original payment method, and you'll receive email confirmation when it's issued. If you don't see the credit after 15 business days, contact us for assistance.

If you receive a damaged or incorrect item you can request a replacement or return through our return portal.

If you are unable to fulfill your request, please get in touch with our support team at support@baixajewelry.com. We will guide you through next steps.

Yes. Every piece has a 5-year warranty on manufacturing defects, like a clasp that fails or a stone that comes loose. Normal wear, such as scratches or plating wear, isn't covered. Email info@baixajewelry.com with your order number and a photo, and we'll repair or replace the piece. We pay the shipping.

Our silver pieces are 925 sterling silver (92.5% pure silver): nickel-free, hypoallergenic, stamped and tested. Our gold-plated pieces have a layer of gold over that same 925 sterling silver. We also use freshwater pearls, zirconia and a few natural stones such as onyx.

We use recycled cardboard packaging with biodegradable fill material, and FSC-certified jewelry boxes that can be recycled with regular paper waste.

Our pieces are made for daily wear, but water, sweat and chemicals wear plating faster. Take them off before you shower, swim or work out, and dry them before you store them. See our care guide for more.

Yes, our 925 sterling silver is nickel-free and hypoallergenic, stamped and tested. Our gold-plated pieces have the same sterling silver base.

We offer sizes 14–22 (EU sizing). If you're unsure of your size, see our ring size guide or visit a local jeweler.

Currently, we don't offer customization services. Our collections are carefully curated and designed as complete pieces.