You have 14 calendar days to return an item from the date you received it. To be eligible for a return:
- Your item must be unused and in the same condition as you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
Please notify us via firstname.lastname@example.org before sending back your order. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
It is no problem to return sale items.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
De Clerqstraat 78, 1052 NK
Amsterdam, The Netherlands