Shipping & returns
We always strive to deliver your purchase as soon as possible and within the times mentioned below. If, after all, you are not entirely satisfied with the item(s) you received, we’re here to help.
Worldwide shipping
All orders are processed within two business days. Shipping charges for your order will be calculated and displayed at checkout.
Method
Delivery time
Cost
Careless returns
You have 14 calendar days to return an item from the date you received it. To be eligible for a return:
- Your item must be unused and in the same condition as you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
Please notify us via info@baixajewelry.com before sending back your order. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
It is no problem to return sale items.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@baixajewelry.com and send your item to:
BAIXA Jewelry
De Clerqstraat 78, 1052 NK
Amsterdam, The Netherlands