Items must be returned in unworn condition with all original packaging, tags, and materials. We inspect all returns to ensure they meet our quality standards for resale.

Special considerations:

• Earrings can only be returned if unworn and in sealed packaging for hygiene reasons
• Gift cards are non-returnable

Returns are straightforward. You have 60 days from when you received your item to request a return through our return portal.

If you are unable to fulfill your request, please get in touch with our support team at support@baixajewelry.com. We will guide you through next steps.

Return shipping costs are the customer's responsibility unless we made an error (wrong item sent, defective product, etc.).

Once we receive your return, we'll inspect the item and process your refund within 5–10 business days. Refunds go back to your original payment method, and you'll receive email confirmation when processed.

If you don't see the refund after 15 business days, contact us for assistance.

You have 60 days from when you received your item to request an exchange through our return portal.

If you are unable to fulfill your request, please get in touch with our support team at support@baixajewelry.com. We will guide you through next steps.

If you receive a damaged or incorrect item you can request a replacement or return through our return portal.

If you are unable to fulfill your request, please get in touch with our support team at support@baixajewelry.com. We will guide you through next steps.